PRIVACY POLICY
PRIVACY POLICY
Effective Date: SEPTEMBER 15, 2026
Last Updated: SEPTEMBER 15, 2026
Bison Power Clean LLC ("Bison Power Clean," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains what information we collect, how we use it, and your rights and choices — including regarding text messages and email communications.
By using our website at www.bisonpowerclean.com (the "Site") or providing us your contact information, you agree to the terms of this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect the following information when you request a quote, book a service, contact us, or use our Site:
- Name
- Phone number
- Email address
- Mailing/service address
- Payment information (processed securely by our payment provider — we do not store full card numbers)
- Details about the service you're requesting (property type, square footage, photos, etc.)
- Information automatically collected via cookies or analytics tools when you browse the Site (IP address, browser type, pages visited)
2. HOW WE USE YOUR INFORMATION
- To provide quotes, schedule, and perform window cleaning and power washing services
- To send appointment confirmations, reminders, and service updates
- To respond to inquiries and customer service requests
- To send promotional offers, if you've opted in (see Sections 3 and 4 below)
- To process payments and maintain business records
- To improve our Site and services
3. TEXT MESSAGE (SMS) COMMUNICATIONS
If you provide your mobile phone number to Bison Power Clean, you may receive text messages from us related to your service appointments (e.g., confirmations, arrival notifications, reminders) and, if you separately opt in, promotional messages about offers and specials.
Consent
By submitting your phone number through our website form, over the phone, or in person, you consent to receive text messages from Bison Power Clean at the number provided. For marketing/promotional texts, we will obtain your prior express written consent separately, and consent is never a condition of purchasing any service.
Message Frequency & Charges
Message frequency varies based on your service activity. Message and data rates may apply. Contact your wireless carrier for details on your plan.
Opt-Out
You can opt out of text messages at any time by replying STOP to any message you receive from us. You will receive one confirmation message, and we will honor your opt-out promptly. You can also contact us directly at [phone number] or [email address] to be removed from our texting list. For help, reply HELP or contact us using the information below.
No Sharing for Third-Party Marketing
We do not sell, rent, or share your mobile phone number or SMS consent with third parties or affiliates for their own marketing purposes.
4. EMAIL COMMUNICATIONS
If you provide your email address, we may send you service-related emails (quotes, invoices, appointment confirmations) and, if you opt in, marketing emails about promotions and updates.
Every marketing email we send will include our physical business address and a clear, working way to unsubscribe. You can opt out of marketing emails at any time by clicking "unsubscribe" in any email or contacting us directly. We will process unsubscribe requests promptly, consistent with the CAN-SPAM Act.
5. COOKIES & WEBSITE ANALYTICS
Our Site may use cookies or similar tracking technologies (such as Google Analytics) to understand how visitors use the Site and to improve it. You can disable cookies through your browser settings, though some Site features may not function properly as a result.
6. HOW WE PROTECT YOUR INFORMATION
We use reasonable administrative and technical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. SHARING YOUR INFORMATION
We do not sell your personal information. We may share information with:
- Service providers who help us operate our business (e.g., scheduling software, payment processors, SMS/email platforms), who are only permitted to use your information to provide services to us
- Law enforcement or regulators when required by law
8. DATA RETENTION
We retain your information for as long as needed to provide services, maintain business records, and comply with legal obligations, after which it is securely deleted or anonymized.
9. YOUR RIGHTS & CHOICES
You may contact us at any time to:
- Request access to the personal information we hold about you
- Request correction or deletion of your information
- Opt out of marketing texts or emails (see Sections 3 and 4)
10. CHILDREN'S PRIVACY
Our Site and services are not directed to individuals under 18, and we do not knowingly collect personal information from children.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent changes. Continued use of our Site or services after changes are posted constitutes acceptance of the updated policy.
12. CONTACT US
If you have questions about this Privacy Policy or wish to exercise any of your rights, contact us:
Bison Power Clean LLC
5900 Balcones Dr. STE 21852, Austin, TX 78731
Phone: 940-800-1950
Email: brad@bisonpowerclean.com
Website: www.bisonpowerclean.com
